Refund policy

Refund Policy

We offer a 14-day return window for orders shipped within the United States, the European Union, and the United Kingdom, meaning you have 14 days from the date of purchase (or, for EU and UK customers, from receipt of the item) to request a return.

 

Eligibility for Returns
To be eligible, items must be returned in their original condition: unworn, unused, and undamaged, with all original packaging, including case, cloth, and tags. Proof of purchase is required. Please note: ORDERS PLACED WITH A DISCOUNT CODE ARE FINAL SALE AND NON-RETURNABLE (this exclusion does not apply to EU or UK customers, who retain full statutory withdrawal rights).

 

Initiating a Return
To start a return, please contact us at info@sideeye.com. If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

A flat return shipping fee of $20 USD / €20 EUR / £20 GBP applies to returns from the US, EU and UK, and will be deducted from your refund. This fee is waived if the item you received was defective, damaged or incorrect.

If an item is returned without its original case, cleaning cloth or other included accessories, or if the packaging or case is returned damaged, we reserve the right to deduct an additional $20 USD / €20 EUR / £20 GBP from your refund to cover the cost of replacement, or to decline the return if the item can no longer be resold as a result.

International Orders Outside the US, EU & UK
We currently do not accept returns for orders shipped outside of the United States, the European Union, and the United Kingdom (including, but not limited to, Canada, Switzerland, Australia, and Hong Kong), except in the case of a defective, damaged, or incorrect item. All such sales are final. If you believe your item is defective, damaged, or incorrect, please contact us at info@sideeye.com so we can resolve the issue.

 

Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

 

Exchanges
For exchange requests, please reach out to info@sideeye.com. We'll guide you through the next steps based on availability.

 

Non-Returnable Items
We cannot accept returns on items that show signs of wear or use, on any orders where a discount code was applied at checkout (except for EU and UK customers), or on any order shipped outside the US, EU, and UK (except for defective, damaged, or incorrect items).

 

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 14 business days, minus the $20 return shipping fee (where applicable). Processing times may vary depending on your bank or credit card provider.

 

European Union & UK Customers
For customers in the European Union and United Kingdom, the 14-day return window begins upon receipt of the item. The discount code exclusion does not apply to EU or UK customers, who retain full statutory withdrawal rights.